Returns Policy
1. Withdrawal from the contract – consumer rights
Pursuant to the Act of 30 May 2014 on consumer rights, a Customer who is a Consumer (or an Entrepreneur with Consumer rights) has the right to withdraw from a distance contract without giving any reason within 14 days of receiving the goods.
2. How to make a return?
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use our withdrawal form, but this is not obligatory.
Contact details:
Active Land Sp. z o. o.
98-105 Wodzierady, Chorzeszów 10a
activelandpl@gmail.com
+48607327788
3. Deadline for returning goods
The goods must be returned or handed over to us immediately, no later than 14 days from the date on which you informed us of your withdrawal from the contract. The deadline is met if you return the goods before the 14-day period expires.
4. Refund
If you withdraw from the contract, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery method offered by us).
Refunds will be made no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold reimbursement until we receive the returned item or provide proof of having sent it back, whichever comes first.
We will make the refund using the same payment method that you used for the initial transaction, unless you expressly agree otherwise.
5. Return costs
The direct cost of returning the goods is borne by the Customer.
6. Exceptions to the right of withdrawal
The right to withdraw from the contract does not apply in the event of:
items made to order or personalized,
products that spoil quickly or have a short shelf life,
sealed products that cannot be returned once opened for hygiene or health reasons.